Understanding your Trust Score
Your Trust Score is a 0-to-100 rating of how reliable your company is. Here is what builds it, what can lower it, and how to raise it.
What you'll learn
- Understand what the Trust Score is and why it matters
- Know the four inputs that build it and which carry the most weight
- Know what can lower your score and how to raise it
Your Trust Score sits on your company profile and travels with you across every request and bid. It is visible to every company you engage with, and it shapes their decision about whether to work with you.
Think of it less as a score to maximise and more as a record of your company's conduct on the network. A high score is earned through real work, not profile-filling.
The four inputs
Your Trust Score is built from four sources, not one:
Profile completeness. Filling in your company profile, uploading your logo, setting accurate categories, and verifying your business all contribute. This is the fastest part to improve because it depends only on your own effort.
Activity on the network. Responding to requests and bids promptly, engaging with counterparts, and staying active on the platform all count. A dormant account's score gradually declines over time.
Track record. Completed contracts carry real weight. Every time you finish a piece of work that started on VEXORS, your track record strengthens. This is the part that takes time to build, but it is also the part that means the most to a counterpart deciding whether to trust you.
Ratings from other companies. After a contract closes, both sides can rate each other. Strong, consistent ratings from companies you have worked with lift your score. Ratings reflect what counterparts actually experienced working with you.
Why this matters
Track record and ratings carry more weight than the other two inputs combined. A company that has completed dozens of contracts and earned consistently high ratings is demonstrably more trustworthy than a company that has simply filled in every profile field. The score is designed to reflect real delivery, not promises.
Why your score has a ceiling at first
A brand-new account cannot reach the top of the scale immediately. The maximum score you can reach grows as your track record and ratings grow. Early on, your ceiling is set by your profile completeness and verification status. As you complete real work and collect ratings, the ceiling rises.
This is intentional: a company that claims to be trustworthy without any history is inherently less verifiable than one that has delivered on many contracts over time.
What can lower your score
Only upheld complaints from the last six months reduce your Trust Score. A complaint that is still open or under investigation does not count against you. If an upheld complaint falls outside the six-month window, it no longer affects your score.
Extended inactivity also brings your score down gradually, but it recovers when you become active again.
How to raise your Trust Score
These actions have the most impact, roughly in order of effect:
- Complete your company profile and complete verification under Settings then Company Profile then the Legal & Compliance tab
- Deliver on the contracts you win, every closed contract that counterparts rate positively moves the needle
- Respond quickly to requests, questions, and bids, promptness is tracked as part of your activity record
- Earn strong ratings from companies you have worked with by communicating clearly and delivering what you committed to
New supplier building a score
You have just signed up as a supplier. Your score starts low because you have no track record yet. The fastest path forward: complete your profile, get verified, and bid on requests you can genuinely win. Your first completed contract with a strong buyer rating will lift your score more than any profile update can.
Next steps
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