Account and sign-in help
Cannot sign in, account under review, or missing your verification email? Here is how to resolve each one.
What you'll learn
- Resolve a failed sign-in attempt
- Understand what to do while your account is under review
- Get your verification email if it did not arrive
Most sign-in problems have a quick fix. Work through the case that matches yours below.
I cannot sign in
Start with the basics before concluding something is broken:
- Make sure you are using the email address you signed up with. If you used a work email, try that, a personal email will not work if you registered with your work one.
- Check that your Caps Lock is off. Passwords are case-sensitive.
- If you cannot remember your password, use the Forgot password link on the sign-in page. You will get an email with a link to set a new one.
If the reset email does not arrive, check your spam folder and wait a few minutes. Email delivery can occasionally be delayed by mail filters. If it still has not arrived after 10 minutes, try the reset flow again or reach out to support.
If you see an error saying your account does not exist, you may have signed up with a different email address. Try any work or personal email you might have used.
My account is under review
Some companies are reviewed by the VEXORS team before their accounts are activated. This is a routine check and does not indicate a problem with your application.
If your account is under review, you will see the "Application under review" screen after verifying your email. There is nothing you need to do while you wait. The review typically completes within one business day, and you will receive an email the moment your account is activated.
While you are waiting, everything in these guides is available to read. Many buyers and suppliers use the waiting period to plan their first request or read through the onboarding articles.
Do not create a second account to work around the review. Duplicate accounts under the same email domain will be caught and may delay activation of the original. Wait for the confirmation email.
My verification email did not arrive
After you submit the sign-up form, VEXORS sends a 6-digit code to the email address you entered.
If the code has not arrived:
- Check your spam or junk folder. Automated emails are sometimes filtered there, especially on corporate mail servers.
- Wait two to three minutes. Delivery can be briefly delayed by mail filters.
- Request a new code. On the verification screen, select Resend code. A 60-second cooldown applies between requests.
If you have requested multiple codes and none are arriving, your company's mail server may be blocking automated messages. Contact your IT team to allow mail from vexors.com, then request a fresh code.
Next steps
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